Frequently Asked Questions

I am having difficulty during my order, what should I do?

If you have any questions about this web site, or if you find any errors, please notify us by filling our contact form.

Do the products sold on Nueve.com have a warranty?

All goods are under the manufacturer’s or importer’s warranty at Nueve.com.

Can I amend my order after I’ve placed it?

You can only make size changes on your purchase in 12 hours after you’ve placed your order by directly contacting us from +90 (212) 260 60 23or info@nuevecollection.com

Can I cancel my order after I’ve placed it?

You can cancel your order only before we placed it for shipping by directly contacting us from +90 (212) 260 60 23 or info@nuevecollection.com

Do you have “send a gift” option?

You can send gifts via Nuevecollection.com. Sending a gift to someone is as easy as ordering it for yourself. To send a gift, add the item/items to your Shopping Bag, then choose the “gift box” option. Add a gift note and we will deliver the gift/gifts to the address you choose.

What payment methods does Nuevecollection.com accept?

We accept credit cards and wire transfer for now.

What is your account details for wire transfer?

You can find our account details below:

Bank: TURKIYE IS BANK

Nişantaşı- 1040

Bank No:1512239

Name/Last Name : Ruşen DENİZLİLİ

IBAN: TR 46 0006 4000 0021 0403 4325 55

Please email to sales@nuevecollection.com after you’ve placed your payment.

Please note that orders not paid within 72 hours will be cancelled.

Do I pay for delivery?

Within all around the world, Nuevecollection.com offers free standard delivery

When will I receive my parcel?

Your orders will be shipped within time stated on product page. After shipment, our standard free delivery takes 1-5 working days in Turkey, For international order within 7-10 days. Once we have verified your order and payment details, we will process your shipping.

Where is my parcel?

After we’ve placed your order for shipping, we will be tracking your order number via.

Do you ship internationally?

Yes, we ship internationally!

How do I return or exchange an item?

If you are not satisfied with the items you receive, you can return them or exchange them for another size within 5 days of the date of receipt.

For international orders, please note that we do not accept returns except for incorrect or faulty items.

1- You must indicate the items you would like to return or exchange on the returns note and enclose it in your package.

2- Book your collection with the shipping carrier that delivered your order and ship your package to our return address provided below.

RETURN ADDRESS:

3- Once we have received your return, we will inform you via e-mail.

4- Once we have inspected the condition of the items, we will reimburse the cost of the returned items in 15 days and inform you via e-mail.

RETURN ADDRESS ; NUEVE / Teşvikiye St. Dilek Apt. No:9 D:4 Teşvikiye /Şişli/ İstanbul

When will I receive my refund?

Once we have inspected the condition of the items, we will reimburse the cost of the returned items in 15 days and inform you via SMS and e-mail.