FAQs

How to shop & place an order
DO I NEED AN ACCOUNT TO PLACE AN ORDER?

No, all you need is an email address. We recommend that you register for an account to start adding pieces to your Wishlist, but, you can also place and track orders as a guest and sign up at a time that suits you.
I have forgotten my password: what should I do?
Simply follow the ‘Forgot your password?’ link on our Sign In page and enter your email address. You’ll then receive an email to reset your password.

HOW DO I RECEIVE NUEVE EMAIL UPDATES?

Stay informed of new arrivals, trends and exclusive promotions by entering your email address at the bottom of our homepage. You can then manage your email preferences under ‘My Account’.

HOW DO I PLACE AN ORDER ON YOUR SITE?

It’s easy! Here’s how:

  • Choose a design from the top navigation menu Shop.
  • Select your desired piece and click ‘Add to bag’. Once you’ve added all items, it’s time to checkout under ‘Summary’.
  • Sign in to your account or, if you’ve not yet created one, proceed via guest checkout.
  • Enter your address, payment method and delivery details to complete your order.

That’s it – we’ll confirm the order and it will be carefully prepared and shipped to you, with updates every step of the way.

CAN I PLACE AN ORDER OVER THE PHONE?

Sure! Our friendly Customer Service Advisors are happy to assist you with this. info@nuevecollection.com or sales@nuevecollection.com. Through Via Whatsapp +905388872606

WHERE CAN I FIND SIZE & FIT ADVICE?

Click on ‘Size Guide’ on the item’s page to view our conversion chart. We also provide fit information and model measurements for each style under the ‘Size & Fit’ tab.

CAN I CANCEL MY NUEVE ORDER OR MAKE CHANGES TO IT?

No, unless cancellation is acceptable for size changing or if any damaged has been made through us.
You can find more info in our Return & Refunds Policy.