Returns Policy

Nueve Collection / Returns Policy
Returns & Refunds

Once your return has been received and accepted by our partner, your refund will be completed via the original payment method, excluding the delivery costs. We’ll keep you updated every step of the way. You can follow the return of your package with our carrier using the tracking number on we will share with you personal.
If you are eligible, we may be able to issue your refund as Nueve credit if you prefer; the amount will effortlessly apply at checkout the next time you shop with us.

Faulty Items

It is our aim that every item arrives in great condition and we hope you’re always thrilled with your purchase. If you receive an item in a flawed or damaged condition, or if it doesn’t quite match the description on site, please advise Customer Service as soon as possible. Where possible we will arrange for a new replacement to be sent to you or a return for a full refund of the defective item.

Once we have inspected the condition of the items, we will reimburse the cost of the returned items in 15 days and inform you via SMS and e-mail.
Merchandise must not be worn, altered, washed or damaged.
Merchandise must have all tags attached.
Designer products cannot be returned. You can exchange the item(s) for a different size or demand alterations on the purchased item(s).
Your orders wil be shipped within the time stated on product page. Within Turkey, our standard delivery takes 2-3 working days, while international deliveries take 5-7 working days.

Please note that recipients will be responsible for any IMPORT DUTIES, CLEARANCE FEES or BROKERAGE fees including any other additional charges.On products with the “Same Day Delivery” logo, all orders placed before 02.00 pm will ship within the day.
Orders placed after 02.00 pm, will be shipped the following day.Once we have verified your order and payment details, we will process your shipping.
Our delivery time starts from the moment an order is accepted and includes a 24 hour period where your items will be processed and dispatched by our warehouse. Worldwide Shippment is available and there will be charged depending on the country which will show in the Shippment Status.